Bebida Hospitality recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.bebidahospitality.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Bebida Hospitality property of Bebida Hospitality Private Limited, an Indian Company registered under the Companies Bebida Hospitality Private Limited ,B-21, LGF, Jangpura Extension, Jangpura, Delhi, 110014

 Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode,  country and ip address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razorpay

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Bookmyseats.in.

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. 

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. 

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

 Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest. 

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. 

We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase. 

We use information as otherwise permitted by law.

 

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies. 

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. 

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. 

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email tech@bebidahospitality.com It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases. 

Third party sites 

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. 

Updates to this policy

This Privacy Policy was last updated on 16 April 2025. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. 

GST 07AAMCB4053F1ZS

CIN U70200DL2024PTC427828

FSSAI 13324010000683

PAN AAMCB4053F

TAN DELB28231A

MSME UDYAM-DL-09-0028401

 IEC AAMCB4053F

Delivery & Shipping Policy

 1.General

 This delivery and shipping policy (“Policy”), together with the Terms of Use, sets out our policies and procedures towards delivery and shipping of Products purchased on the sparklingtea.in(“Website”), of Bebida Hospitality (herein called as “Bebida Hospitality ”/ “We”/ “Our”).

We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the website. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.

By agreeing to use our Website and/ or purchasing a Product on our Website you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Website. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Website.

 

2.TERMS OF SHIPPING AND DELIVERY

 

We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you ("Logistic Partners"). We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is processed and successfully handed over to the Logistic Partner by us. All orders placed on the website before 2 pm will be eligible for Same-day Shipping, Please note that "same-day" shipping refers to all orders being dispatched within 24 working hours from the time the order is placed. However, please be aware that our dispatch centers do not operate on weekends (Saturday and Sunday). Therefore, any orders placed on weekends will be processed on Monday. 

Our standard dispatch timelines depend on the pin code to which delivery is made – anything between 2-5 working days. 

We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third-party service providers.

 

You agree and understand that though we endeavour to ship and deliver our Products across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Website in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order on the Website. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Website. Further Bebida Hospitality  reserves the right to cancel your order in case the Product is shipped, and the pin-code becomes unserviceable.

 

You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Website is true, complete, accurate, and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient, and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.

 

We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 2 (two) attempts to deliver the purchased Product(s) to you. If the second delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us.

 While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

Logistical issues beyond our control;

Unsuitable weather conditions;

Political disruptions, strikes, employee-lockouts, elections, lockdown, containment zones, etc.;

Acts of God such as floods, earthquakes, etc.;

 Other unforeseeable circumstances.

In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Website. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy, or offensiveness shown by our delivery executives, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

  Once you place an order on the Website, we process such order and hand over the purchased Product to our Logistic Partner. Customer will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The Customer may use the tracking identity number on the Website of the Logistics Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

 You may receive the Product after sharing One Time Password with our Logistic Partner. If the Product delivered to you comes along/together with its parts. You need to verify if all the parts are available in the package and make sure that the complete package as mentioned in the shipping box is being received by you.

You will not accept any package of the Product that looks visibly damaged, torn, or tampered in transit or its seal is tampered. All our packages come with "Tamper Evident Void Seals". Note that the acceptance of the tampered "Void Seal" or a “Damaged Package”, would disqualify you from any return claims for missing products, physically damaged/defective Product(s), incorrect Products, or missing accessories.

We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient, or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered.

Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Website and the same being duly approved by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you.

Any queries or concerns relating to the Privacy Policy may be directed by you to our customer support team who can be contacted at: Sales@bebidahospitality.com